Friday, May 31, 2013
Thursday, May 30, 2013
Monitor Response Time - How It Can Impact Your Game
Monitor Response Time
- How It Can Impact Your Game
Speed is everything - Your Response
Time To Business Mails, SMS’s And Phonecalls Matter!
By Mohnish
Nair, 30th May 2013
Have you noticed how some people always manage
to respond immediately to your calls or messages? And have you also noticed how
some people never respond in spite of repeated calls? How do you feel about
that person in both the scenarios? I am sure you would want to deal with people
who are quick responders. Well the answer lies in something even more
fundamental than just the response time management of these people. It’s all
about respecting other people’s time and communication.
Okay, before I start writing on this let me
admit that I was not one of the most disciplined people in responding to calls
and emails. At the turn of the last decade, with the arrival of mobile phone technology
into our palms, all of us suddenly became available 24 hrs to the rest of the
world. Gone were the days when one would book a trunk call 15 days in advance.
We had moved way past the painful process of standing on our porch waiting
anxiously for the local postman to complete his round of homes only to be
disappointed if he missed our doorstep to deliver a letter. We were now WIRED
to everyone around us and even those who didn’t care we existed. (Read Rude Telemarketers)
I was one of the many who struggled to handle
this invasive communication bombardment. No one educated me, nor did I try to
learn how to use this power tool. So I was faced with many an abusive mails and
sms’s by irate clients because I wouldn’t respond to their calls or emails
quickly, especially to the ones who would call or write at the most ridiculous
of non-working hours. I spent most of my early years with the mobile phones and
emails feeling guilty of not being quick in response and would always feel shy
to call people back assuming it was too late now to respond. But I was wrong
and I realized this when I first learnt the cardinal rule of modern
communication… And it was…
Respond
to calls and emails within 24 hours of a business day.
And if
you can’t then put your mails and calls on an auto responder.
When
you respond within 24 hours you send out the following messages to those who
want to connect with you.
- I respect your
time.
- I know you will
reciprocate the same to me too.
- Your relationship
is important to me.
- I understand your
urgency
- I am not taking
you for granted.
- I am a professional.
- I am not careless
/ frivolous.
And when you don’t respond within 24 hours you
send out the exact opposite message of the above points. Many a times people do
not respond because they do not have a suitable response or they do not want to
entertain someone. The solution is to be straight forward and speak your mind.
When you avoid you present yourself in the bad light.
But many simply fail to understand such an
important aspect of Communication ethics and have a list of excuses when
confronted. Some never feel sorry and the defiant ones happily justify their
misbehavior with volumes of fake imaginative stories about how their life is so
jam packed with merciless obligations and responsibilities. They act as if
everyone else is sitting idle and they are the only ones who are actually
working. Such unprofessional people must realize that what goes around comes
around. They too will have to face some rogue unprofessional guy someday who
would not attend their calls or messages when they need him the most.
So the message is clear – No matter how busy
you are, you must acknowledge the mails and calls you get with a quick response
within 24 hrs. You may take time to take the necessary action later on but the
response and acknowledgement must be within 24 hours.
Business
and Professional success today is all about Quick RESPONSE TIME and those who
understand it… succeed.
This
article is written by Mohnish Nair. Mohnish is a business coach specialized in
small and medium size enterprise coaching in India
Wednesday, May 29, 2013
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