Here are ten things you can do, which will remarkably change the response you get from your people, the key asset you have in your business or organization:-
- Just Have Conversations About anything - Talking to and more importantly, listening to your people regularly and informally is a great asset. It doesn't matter what it's about, Your understanding of them and their trust in you will magnify if you devote priority time to this each and every day.
- Listen & Show you are Listening - Take the time to really listen to each of your people, rather than just tell. If you truly hear, they will respond. Hearing is more - it is about what you do with the stuff you've listened to. And by using your face, your body language, eye contact and what you say (see 3 below), you will go a long way to showing that you are listening closely.
- Ask Another Question - Such a simple tactic. Ask secondary questions about what you've been told. Nothing, but nothing builds rapport and relationships like this. It shows that what they have been telling you is valuable, is interesting and builds their confidence. And you have been there to make that happen.
- Support - Your people need you to help them along the way. With your support, they will flower and grow. Support is what they hear from you - it works both ways.
- Coach - Don't get bogged down with technicalities. Coaching is about helping them see where they want to get to from where they are now. It's about exploring the possibilities - their possibilities, not yours and calling to action. Simple as that.
- Clear Expectations - By ensuring that all your people know exactly what you expect of them, they will tune in to delivering it. Confusion over performance is demoralizing and saps energy. Take the time to be clear.
- Pay attention - In any conversation with your people, take the time to give your full attention. Do your utmost to avoid being interrupted or distracted and truly value them for what they are saying to you - or the message you are giving them.
- Show an Interest in Them - These are real people and if you delve a little, it will show up. Having a real interest in who they are, their hopes and fears, their passions and what's important to them makes a big, big difference to how they perceive you. Get to know the name of their dog, if their dog is their most prized possession!
- Follow Through - During conversations you may offer actions that will be of value to them. Responses to what they have said to you. Make sure that you deliver these. Follow up and report back. Take actions you say you will. If you can't, tell them why.
- Remember Conversations - When you have subsequent conversations, recall something that was said previously and bring it up. This is hugely rewarding for them and lets them know that they said something of value.
Great managers really understand their people and work out ways to get the best out of every one of them.